Covid 19 FAQ | Delivery updates

26th Jun 2020

COVID 19 Service Update

Due to COVID-19 there is an impact on delivery and response times.

Key points:

  • Most items are arriving in 3-5 working days. However, due to unprecedented demand on our suppliers this is regularly changing, please see your individual product page for a more accurate lead time
    • Pond Plants Please allow 1 WEEK 
    • Pond liners  Please allow up to 2 WEEKS (usually less)
  • Please wait 10 days (2 weeks for liners) following your order before checking on its progress.
  • Once an order is made it is dispatched as soon as possible, so we are unable to add to the original order.
  • All emails will be replied to but it may take a number of days for us to get back to you.

Stay Safe

Kind Regards