Covid 19 FAQ | Delivery updates

26th Jun 2020

COVID 19 Service Update

Due to COVID-19 there is an impact on delivery and response times.

Key points:

  • All orders are delivered as soon as possible, but due to Covid 19 delays may occur.
    • Most items are arriving in 3-5 working days apart from the following exclusions:
    • Pond Plants Please allow 3 WEEKS from order date. 
    • Existing Pond liners order placed before 29th June 4 -5 weeks
    • Some items vary, but the expected delivery time is published within the product page.
  • Please wait 10 days (3 weeks for plants and 5 weeks for liners) following your order before checking on its progress.
  • Once an order is made it is dispatched as soon as possible, so we are unable to add to the original order.
  • All emails will be replied to but it may take a number of days for us to get back to you.

Stay Safe

Kind Regards