Shipping & Returns

Delivery Charges within the UK 

Excluding postcodes below in Scottish Highlands and islands, Isle of Man, Channel Islands, and Isle of Scilly: 

Parcel Force Standard 3-5 Day:  

Orders including POND LINER £9.99 (3 - 7 Working Days)
Orders including POND PLANTS, AQUATIC SOIL OR BASKETS £5.99

All Other Orders
Free Standard Delivery 3-5 Working Days - On orders over £49.99 
£5.99 Standard Delivery 3-5 Working Days - For orders under £49.99 

Northern Ireland:

Currently we are unable to ship to Northern Ireland

Next Working Day 

CURRENTLY NOT AVAILABLE

Orders must be placed before noon to be eligible for Next Working Day Monday - Friday:

Please Note: We are unable to offer a next day service on Pond Liners, selected Evolution Aqua products and Large Filtration Systems. This Is due to the Items going direct from the Manufacturer or Supplier on specifically allocated days or the Items require pallet bookings due to size and weight. 

We do not offer a Saturday Delivery or collection Service or a Bank Holiday Service. 

Scottish Highlands and islands, Isle of Man, Channel Islands, Isle of Scilly and Northern Ireland: 

Parcelforce Express 5 - 7 days: £20. Please allow longer for pond liners. 

Please note we only deliver to UK addresses. 

ALL goods will be dispatched as soon as possible depending on service selected. Standard delivery takes two to five working days to arrive.
Next Day delivery will normally be made the next working day (Monday – Friday, exc. Bank Holidays) when the order is in stock and the ordered is received before midday.
Pondsuperstores cannot held responsible for late deliveries.

Returns Policy

You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Special 'made to order' and Perishable goods such as box welded liner, cut to length liners, flowers and food cannot be cancelled/refunded after delivery.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For full terms & conditions please click here